Términos del servicio

Terms of Service
Last Updated: April 25, 2025

1. Acceptance of Terms
By using Piktrik’s website, products, or services (collectively, the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, you may not use the Service. We reserve the right to update these Terms at any time, with changes effective upon posting on our website. Significant changes will be notified via email or through our website. Your continued use of the Service after such updates constitutes acceptance of the revised Terms.

2. Account and Eligibility

  • You must be at least 18 years old to use the Service or create an account. By using the Service, you confirm you meet this age requirement and have the legal capacity to enter into a contract.
  • To create an account, you must provide accurate and complete information, including your full legal name, email address, and payment details. You are responsible for keeping this information updated and secure.
  • You may not create multiple accounts, use false information, or create an account on behalf of someone else without authorization. We may reject or terminate accounts at our discretion.
  • You are responsible for all activities under your account and must notify us immediately at piktrik@proton.me if you suspect unauthorized use.

3. Products and Orders

  • Paddle Skins: Paddle skins are shipped directly by Piktrik with free shipping. Orders are processed within 1 business day and shipped via USPS First-Class Mail with tracking, typically arriving in 2–5 business days within the contiguous U.S. (5–7 business days to Alaska, Hawaii, and U.S. territories).
  • Other Products: Other products are produced and shipped by third-party providers. Shipping costs vary by item and are calculated at checkout. Production and shipping take 2–7 business days, with delivery typically within 2–5 business days after production (total 4–12 business days). Delays may occur during holidays, high-volume seasons, or due to stock or quality issues. Free shipping on orders over $75.
  • We reserve the right to accept or reject orders based on availability. We are not liable for delays caused by shipping carriers, production issues, or other factors outside our control.

4. Payments and Fees

  • Pricing: All prices are in U.S. dollars and include applicable taxes. We reserve the right to update prices at any time.
  • Payment: You must provide a valid payment method to complete an order. Orders will not be processed until payment is received. For other products, production begins after payment, and you authorize us to charge your payment method for the total amount (including shipping and taxes).
  • Refunds: Paddle skins are non-refundable unless defective or damaged upon arrival. Contact us within 30 days of delivery at piktrik@proton.me with a detailed description and photo evidence of the issue. For other products, refunds or reprints are subject to the provider’s policies and our discretion. We do not refund orders in transit unless deemed lost (30 days for domestic U.S., 45 days for territories).
  • Taxes: You are responsible for any applicable taxes on your purchases. We may collect and remit sales tax as required by law.

5. Shipping and Tracking

  • All orders include tracking. Paddle skin orders ship with tracking provided via email. Other products’ tracking depends on the provider; check your order confirmation email for details.
  • We are not responsible for delays due to incorrect addresses provided by you. If an order is returned due to an invalid address, you may be responsible for reshipping costs.
  • Contact us at piktrik@proton.me for lost or delayed packages. We’ll investigate and may provide replacements if deemed appropriate.

6. Intellectual Property

  • Your Content: You retain ownership of any content you upload (e.g., designs, logos). By uploading content, you grant Piktrik a non-exclusive, worldwide, royalty-free license to use, display, and reproduce your content solely to fulfill your orders and promote our services. You warrant that you own or have authorization to use this content and that it does not infringe on third-party rights.
  • Our Intellectual Property: Piktrik’s name, logo, and designs are our property and may not be used without prior written consent. Unauthorized use may result in termination of access.
  • Prohibited Content: You may not upload content that is illegal, harassing, hateful, or infringes on intellectual property rights. We may remove such content at our discretion without notice.

7. User Conduct

  • You may not use the Service for illegal purposes or to violate any laws in your jurisdiction or your customers’ jurisdictions.
  • You may not engage in fraudulent activities, resell blank products without customization, or use the Service to transmit spam, viruses, or other harmful content.
  • Unauthorized use of the Service may result in termination of your account.

8. Limitation of Liability
To the fullest extent permitted by law, Piktrik, its officers, directors, and agents will not be liable for indirect, incidental, or consequential damages (e.g., loss of profits, data, or goodwill) arising from your use of the Service, even if advised of the possibility of such damages. Our total liability will not exceed the amount you paid for the affected order or $100, whichever is greater.
The Service is provided “as is” without warranties of any kind, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted access or error-free operation.

9. Indemnification
You agree to indemnify and hold Piktrik harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, violation of laws, or infringement of third-party rights.

10. Dispute Resolution

  • Initial Resolution: For disputes, contact us at piktrik@proton.me to resolve the issue directly.
  • Arbitration: If unresolved, disputes will be settled by binding arbitration through the American Arbitration Association under its Commercial Arbitration Rules, with proceedings in Delaware.
  • Governing Law: These Terms are governed by the laws of Delaware, without regard to conflict of laws principles. Non-arbitrable disputes will be resolved in the courts of Delaware.

11. Termination

  • You may terminate your account at any time by contacting us at piktrik@proton.me.
  • We may suspend or terminate your account for any reason, including violation of these Terms, without notice. Upon termination, your access to the Service will cease, and any outstanding fees will be due immediately.

12. General Provisions

  • These Terms constitute the entire agreement between you and Piktrik, superseding any prior agreements.
  • If any provision is found invalid, the remaining provisions will remain in effect.
  • You may not assign these Terms without our written consent. We may assign these Terms at our discretion.
  • Contact us at piktrik@proton.me for questions or support.